Converging Restaurant Operations

2020 saw a massive adaptation of digital technologies across different sectors, especially in eCommerce. The USA alone reports growth of eCommerce adaptation from 17%-33% in 2 months, and the previous forecast was 24% by 2024.

One of the sectors that I feel can benefit from digital transformation is Food & Beverages, especially in restaurant operations. Besides enabling the business to control their operations better, they can also leverage this to provide a better customer experience.